Please review our return policy before submitting a return. Once you’re ready to submit, please navigate to our return portal to start a return.
We suggest you use our Fit Guide to avoid returns. However, should you need to return an item, we have a 30-day return policy, which means you have 30 days after your item was delivered to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, both gloves sewn together with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at email@example.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return questions at firstname.lastname@example.org.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, both gloves sewn together with tags, and in its original packaging.
For returns on international orders, customers will be responsible for shipping charges. For international exchanges, customers will be responsible for the return shipping charge and the shipping charge for the exchange.
We encourage all customers to check our fit guide and sizing tool to ensure the perfect fit on our products.
Sale items not marked final sale and gift cards are eligible for exchange. Unfortunately, we cannot accept returns on sale items that are marked as final sale.
Please get in touch if you have questions or concerns about your specific item with our team at email@example.com.
To facilitate an exchange please reach out to firstname.lastname@example.org. Once your exchange is received, we can process your order for your new item. Please check our fit guide to ensure your exchange is correct. For items of greater value, we will ship your new item upon receiving additional payment. If the exchange is of lesser value, we will issue a refund for the difference.
We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded to your original payment method. Please remember it can take up to 7 business days for your bank or credit card company to process and post the refund. If your return is not accepted, our service team will contact you to discuss a solution.
Any International shipping exchanges will be at the cost of the purchaser unless the item is damaged. The purchaser is also responsible for any international duty fees on items. We suggest you use our fit guide before ordering to ensure a perfect fit. If there is any issue with your order, please contact email@example.com as soon as possible.